Coverage Features and Fixes – June 2020

Making Coverage even better, again 

Just in time for the end of Financial Year, we’ve released a raft of changes to make Coverage even easier to use. 

And don’t forget we’re offering free access to Coverage for 2 months to all aged care providers, check out our blog for more information.  Be quick because the offer ends 30th of June 2020.

Protecting your data

  • To make sure you don’t lose any data, we’ll warn you if you try to leave a page without saving

Better labels

  • We’ve put a little reminder that Area for Improvement is included in your PCI activities.
  • We also renamed RACS ID and NAPS ID to Service ID

Improved Manage Service area

  • We’ve made it easier to remove Standards that don’t apply to your Service, especially helpful to Home Care service providers
  • We’ve changed “Residential Place” and “Planning Region” fields from mandatory to optional. 
 

 Minor bugs squashed

  • Nobody’s perfect. So we have also sorted out a couple of bugs, thanks to our diligent users and testers
  • If you come across any issues or have an idea for a new feature please email us at support@umbrella.solutions

Updates, we’ve got you covered

Relax

  • There’s a lot going on at the moment, so here’s one thing you don’t need to worry about. Coverage updates!
  • Just sit back and relax, the updates will be applied automatically, you don’t need to lift a finger.

Unannounced audits to recommence – get ready with Coverage

On the 26th of May 2020 during the Senate Select Committee on COVID-19, Aged Care Quality and Safety Commissioner Janet Anderson stated that unannounced audits of aged care providers would recommence in June.

We are also continuing to do onsite visits on a risk basis. So, where we have regulatory intelligence that indicates that there is a risk to residents’ wellbeing, we will continue to undertake a visit to that site. Currently we provide short notice for those visits, which is less than 24 hours, because the site has to give us advice on their infection standing, and we have to give them assurance that our staff coming in are well versed in infection control practice. So, we’re giving short notice of those visits at the moment.

We’re looking to move back to and recommence unannounced visits sometime in June—literally just around the corner. In the next two or three weeks we will be recommencing unannounced assessment contacts on a risk basis to services where we have advice that there may be a risk to residents.

Janet Anderson  – Original Transcript

With Coverage, our Aged Care Quality Standard platform, you can take control of your assessment responses and be ready for audits in minutes.

Umbrella Solutions has developed a simple to use system that helps providers transition from a reactive approach to proactive management of the Aged Care Quality Standards.

Our customers can produce a current audit report, self-assessment or Plan for Continuous Improvement in seconds for all of their Home Care or Residential Services, not matter where they are.

So, if you are worried about how quickly you can respond an unannounced audit, we’ve got you covered.

You can order Coverage online in seconds, and we are offering two months free until June 30th 2020. Simply go to  https://umbrella.solutions/store/ or get in touch with our helpful crew at hello@umbrella.solutions

Coverage Features and Fixes – May 2020 Part 2

Making Coverage even better, again 

We’ve squeezed a second release into May just in time for the lifting of the isolation restrictions.  Here’s the low down on the new features and fixes for Coverage.

And don’t forget we’re offering free access to Coverage for 2 months to all aged care providers, check out our blog for more information.  Be quick because the offer ends 30th of June 2020.

Improved Archive features

  • We’ve included a filter for archive responses so you don’t have to see them in your list
  • You can now unarchive responses, that’s why pencils have erasers
Date of last change for each Standard

  • Want to know when your team last made an update each Standard?  Now you can
  • Just head to the Overview page for each Services to see what’s been happening

Redesigned More button 

  • The More button needed a little “more” styling, so while we were adding the Unarchive function we cleaned it up

Support for RACS ID and NAPS ID

  • We used to just call it a RACS ID, but that wasn’t fair to the Home Care Services
  • We’re all about inclusion here at Umbrella Solutions, so it’s now called Service ID and supports both RACS ID and NAPS ID

Improved attachment handling

  • Our diligent developers picked up a potential issue when users upload attachments, they worked their magic and now it’s even more reliable

 Minor bugs squashed

  • Nobody’s perfect. So we have also sorted out a couple of bugs, thanks to our diligent users and testers
  • If you come across any issues or have an idea for a new feature please email us at support@umbrella.solutions

Updates, we’ve got you covered

Relax

  • There’s a lot going on at the moment, so here’s one thing you don’t need to worry about. Coverage updates!
  • Just sit back and relax, the updates will be applied automatically, you don’t need to lift a finger.
Gift

Coverage Features and Fixes – May 2020

Making Coverage even better

Listen up, I don’t want to blow our own horn here, but this could be our best release so far.  Some massive new features to help you navigate the Standards and easily onboard new users.  Let’s check out what’s in store for our May release.

And don’t forget we’re offering free access to Coverage for 2 months to all aged care providers, check out our blog for more information.  Be quick because the offer ends 30th of June 2020.

Online Tutorial

  • We know that even intuitive systems like Coverage can be a little daunting at first so we’ve designed a super quick tutorial that takes you through all the features
  • It’s great for onboarding new users (way better than boring training sessions) and you can run it anytime you like from the Help menu

Direct links to responses

  • Wouldn’t it be great if you could jump directly to a response like an Area for Improvement or Evidence without having to hunt for it? Well now you can!
  • Our secure links are available from the PCI Dashboards, email notifications and you can even Share a link (it copies it to your clipboard)
  • Or you can just grab the link from the address bar in your favourite browser

Redesigned Communications tab

  • We’ve included the item title so you know exactly what you’re working on
  • Now you can jump straight to the item using the view button
  • And we have also enabled scrolling so you see more detail

 Minor Bugs Squashed

  • Nobody’s perfect. So we have also sorted out a couple of bugs, thanks to our diligent users and testers
  • If you come across any issues or have an idea for a new feature please email us at support@umbrella.solutions

Updates, we’ve got you covered

Relax

There’s alot going on at the moment, so here’s one thing you don’t need to worry about. Coverage u

pdates. 

Just sit back and relax, the updates will be applied automatically, you don’t need to lift a finger.

Features

Coverage Features and Fixes – March 2020

Making Coverage even better

We’re not going to let a global pandemic stop our support of aged care providers.  We’ve released our next round of features and fixes.  

Also, don’t forget we’re offering free access to Coverage for 2 months to all aged care providers, check out our blog for more information.

Thanks to the feedback from our amazing customers, here’s what is being released to Coverage this week.

PCI Dashboards

  • Some of the numbers weren’t calculating correctly, but now we’ve got them spot on

Provider Ratings History 

  • We had the data but weren’t showing it.  Now you can track your improvements month to month.

 
 

Reporting fixes

  • We are now populating the PCI report tab to give you the full list of your actions.
  • There was a missing column that was sort of important, the title of a response!  That’s now available in all reports.

Minor Bugs Squashed

  • Nobody’s perfect, so we are fixing up a couple of bugs thanks to our diligent users and testers


Updates, we’ve got you covered

Do you know what you have to do to get updates for Coverage?  
Zero, zilch, zip, nada, nothing!

Just sit back and relax, the updates will be applied automatically, you don’t need to lift a finger

Home Office

Stay on top of the Standards remotely with 2 months free access to Coverage

This offer has expired, however we do have 1 month free available here.

Negotiating social distancing and infection control during this time can be challenging, particularly when it comes to our most vulnerable Australians. We are hearing from our customers and other providers that due to the recent guidelines from the government, many non-frontline staff are now working remotely.

During this time, it’s more important than ever to ensure visibility over your services and their adherence to the new Standards, and an excellent opportunity for non-frontline staff working from home to catch up on tasks that, although essential, can fall by the wayside. But ensuring collaboration and minimising error in a remote workforce can be tricky.

That’s why we are offering all residential and home care services free access to Coverage by Umbrella Solutions for 2 months to allow your administration staff to access our unique solution which enables collaboration whilst working from home.

In case you’re not familiar, Coverage is an online system that helps aged care providers manage the new Aged Care Quality Standards.

Coverage Overview

Coverage Overview

With Coverage, you can quickly collect evidence and responses for each Standard and instantly produce reports for Self-Assessments, Audit and Plans for Continuous Improvements.

You can also report across multiple facilities and home care services, as well as keeping tabs on any sanctions or notices of non-compliance.

There is absolutely no obligation to continue with Coverage after the free two-month period and we will package up and return your data should you wish to stop using Coverage.

If you’re an Australian Aged Care provider or know of one who could benefit from using Coverage, you can order online here or please get in touch with us so we can help.  Our team is ready to get you your environment deployed, and you’ll be up and running in a matter of hours. Be quick because the offer ends 30th of June 2020.

Good luck and stay safe!

For more information on Coverage, COVID-19 and Aged Care and the new Standards, visit our blog.

Umbrella Solutions Launches Coverage to Australian Aged Care Providers

Umbrella Solutions launches Coverage, it’s Aged Care Quality Standards platform, after a successful beta program with Australian residential and home care service providers.

For as little as $80 per month, you can take control of the Aged Care Quality Standards for self-assessments, audits and plans for continuous improvements.

Coverage was designed specifically for the new Aged Care Quality Standards in conjunction with out our award winning UX partners.

As much as we would like to take all the credit for the design, we have to thank our wonderful partners at Flip for bringing Coverage to life. They incorporated a clean, welcoming and playful design to Coverage.

We believe Coverage is the easiest way for aged care providers of all sizes to manage the Standards. And you can try it today for free for one month.

Here are just some of Coverage’s features

  • Order online in less than 2 minutes
  • Unlimited users
  • Copy features to multiple Services and Standards to reduce data entry
  • No tech support required
  • Nothing to install, you just need a browser and the internal
  • Safe, secure and simple to use
  • Free one month trial – cancel anytime

Coverage Provider Overview

The most important capability that Coverage brings to aged care providers is visibility,  not only across the Standards for one service but for every accredited residential or home care service your organisation delivers.  So, whether you have one or one thousand, we’ve got you covered.

Aged care providers can choose between monthly or annual subscriptions.  You can purchase online via credit card and you’ll be using Coverage in no time.

We look forward to supporting Aussie providers take control of the Aged Care Quality Standards with Coverage.

Features

Coverage Features and Fixes – February 2020 Part 2

Making Coverage even better

Although we’ve already updated Coverage this month, there’s no rules saying we can’t release more in February.  Maybe we’re just motivated by the leap year giving us an extra day.

Thanks to the feedback from our amazing customers, here’s what is being released to Coverage this week.

Updated Design

  • New logos but the same familiar colors

New Categories

  • Due to popular demand we’ve added Feedback and Training categories to our Area for Improvement and Evidence responses
  • We’ve also ordered alphabetically

Response Copy fixes

  • We found a couple of bugs in our new favourite feature but we got them sorted

Reports

  • The Standards tabs are now in numerical order, rather than the order in which you created them

Provider Overview Dashboard

  • Non-compliance and Sanctions data is now reflective of the Government published data
  • Hopefully you won’t see anything there!

Minor Bugs Squashed

  • Nobody’s perfect, so we are fixing up a couple of bugs thanks to our diligent users and testers


Updates, we’ve got you covered

Do you know what you have to do to get updates for Coverage?  
Zero, zilch, zip, nada, nothing!

Just sit back and relax, the updates will be applied automatically, you don’t need to lift a finger.

Bringing your Plan for Continuous Improvement to life

When it comes to the self-assessment process for the new Aged Care Quality Standards, it’s a relatively consistent process to other compliance exercises.

  • understand requirements
  • formulate responses
  • self-rate each requirement
  • provide evidence and information to support the rating

Sure, there’s a lot of effort to collate the evidence and information but most organisations have it … somewhere.  So, whether you’re using spreadsheets or Coverage to manage your self-assessment and audit responses, it’s just a matter of time and effort to get your assessment completed. But, and we might be a little biased here, Coverage does make it much easier 😊

So why is the Plan for Continuous Improvement causing headaches for providers?

At Umbrella Solutions, we spent a lot of time researching the new Standards reporting expectations and we understand why it’s difficult and also how to make it easier to manage.

As the name suggests, Plan for Continuous improvement (PCI) is meant to highlight the efforts and actions of providers to enhance the quality of their services.  On the surface it seems quite aligned to the evidence required by the Standards.

However there’s a subtle difference; evidence is static, continuous improvements are alive.

If you have a resident service policy, you’re well on the way to meeting the Requirements of Standard 1.  Grab the document. Attach it as evidence. Done.

But how do you show you’re improving your service offering? And better still; how do you track it?

You need some key pieces of information to track PCI activities

  • What you’re improving
  • Who’s responsible for it
  • When is it due
  • What’s the outcome

Some initiatives are large enough to be run as a project, so you can probably track that in a project management tool.

But what about the smaller operational tasks that your staff are working on like training, policy and procedure updates, preventative maintenance and process improvements?  There may be 20, 30 or even hundreds of improvements aged care providers are making over a year.

The Government and assessors want to see all the things you’re working on now and since the last assessment. You need one place to see it together and to bring it to life.

We’ve got you covered

Coverage provides a unified location for all your responses to the Standards as well as Plans for Continuous improvement.  With our prebuilt, live dashboard and reporting we give you visibility over your PCI activities

The Government has a separate PCI reporting template for providers to fill in. However, we believe you’re better off to keep all your responses and actions for the Standards in one place so you cut down on data entry.

In Coverage, PCI activities are recorded as Area for Improvement records against each Standard and Requirement.  We also have a simple copy feature that allows you to duplicate an Area for Improvement to multiple Standards and Requirements in just a few clicks.  You can even copy them across multiple residential or home care services!

Plan for Continuous Improvement - Area for Improvement

To give you a full view of your activities, we have a live PCI dashboard and mini dashboards on the Overview pages.

Plan for Continuous Improvement Dashboard

We also have built in email notifications so staff receive an email when an Area for Improvement is assigned to them.  They’ll also receive a reminder 2 days before the response is due and on the day that it’s due.

Oh, and let’s not forget you can export a PCI report anytime you want.  And PCI activities are even included in the Self-Assessment and Audit reports.

We can get you up and running in Coverage with no technology support required.

So take control and bring your Plan for Continuous Improvement to life with Coverage.

Features

Coverage Features and Fixes – February 2020

Coverage’s cool new features

Thanks to the feedback from our amazing customers, we are releasing some great new features and squashing a couple of bugs.


Here’s what is being released on the 6th of February.

Response Copy feature

  • Copy any response to any Standard and Requirement in one go
  • You can even copy it to other services!
 

Requirement rating in PCI view

  • Just a little change that will help you prioritise your work.  Now you can see whether you’re Developing, Meeting or Exceeding right from the PCI page

Provider Overview Dashboard

  • No more static data, you’ll have visibility across all your services and see a history of your ratings month to month

Reports with attachments

  • Your attachments are just as important as your response, so we’re zipping them up so you can download them at the same time

Minor Bug Squashed

Nobody’s perfect, so we are fixing up a couple of bugs thanks to our diligent users and testers

Updates, we’ve got you covered

Do you know what you have to do to get updates for Coverage?
Zero, zilch, zip, nada, nothing!

Just sit back and relax, the updates will be applied automatically, you don’t need to lift a finger