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Stay on top of the Standards remotely with 2 months free access to Coverage

Negotiating social distancing and infection control during this time can be challenging, particularly when it comes to our most vulnerable Australians. We are hearing from our customers and other providers that due to the recent guidelines from the government, many non-frontline staff are now working remotely.

During this time, it’s more important than ever to ensure visibility over your services and their adherence to the new Standards, and an excellent opportunity for non-frontline staff working from home to catch up on tasks that, although essential, can fall by the wayside. But ensuring collaboration and minimising error in a remote workforce can be tricky.

That’s why we are offering all residential and home care services free access to Coverage by Umbrella Solutions for 2 months to allow your administration staff to access our unique solution which enables collaboration whilst working from home.

In case you’re not familiar, Coverage is an online system that helps aged care providers manage the new Aged Care Quality Standards.

Coverage Overview

Coverage Overview

With Coverage, you can quickly collect evidence and responses for each Standard and instantly produce reports for Self-Assessments, Audit and Plans for Continuous Improvements.

You can also report across multiple facilities and home care services, as well as keeping tabs on any sanctions or notices of non-compliance.

There is absolutely no obligation to continue with Coverage after the free two-month period and we will package up and return your data should you wish to stop using Coverage.

If you’re an Australian Aged Care provider or know of one who could benefit from using Coverage, you can order online here or please get in touch with us so we can help.  Our team is ready to get you your environment deployed, and you’ll be up and running in a matter of hours. Be quick because the offer ends 30th of June 2020.

Good luck and stay safe!

For more information on Coverage, COVID-19 and Aged Care and the new Standards, visit our blog.

Umbrella Solutions Launches Coverage to Australian Aged Care Providers

Umbrella Solutions launches Coverage, it’s Aged Care Quality Standards platform, after a successful beta program with Australian residential and home care service providers.

For as little as $80 per month, you can take control of the Aged Care Quality Standards for self-assessments, audits and plans for continuous improvements.

Coverage was designed specifically for the new Aged Care Quality Standards in conjunction with out our award winning UX partners.

As much as we would like to take all the credit for the design, we have to thank our wonderful partners at Flip for bringing Coverage to life. They incorporated a clean, welcoming and playful design to Coverage.

We believe Coverage is the easiest way for aged care providers of all sizes to manage the Standards. And you can try it today for free for one month.

Here are just some of Coverage’s features

  • Order online in less than 2 minutes
  • Unlimited users
  • Copy features to multiple Services and Standards to reduce data entry
  • No tech support required
  • Nothing to install, you just need a browser and the internal
  • Safe, secure and simple to use
  • Free one month trial – cancel anytime

Coverage Provider Overview

The most important capability that Coverage brings to aged care providers is visibility,  not only across the Standards for one service but for every accredited residential or home care service your organisation delivers.  So, whether you have one or one thousand, we’ve got you covered.

Aged care providers can choose between monthly or annual subscriptions.  You can purchase online via credit card and you’ll be using Coverage in no time.

We look forward to supporting Aussie providers take control of the Aged Care Quality Standards with Coverage.

Bringing your Plan for Continuous Improvement to life

When it comes to the self-assessment process for the new Aged Care Quality Standards, it’s a relatively consistent process to other compliance exercises.

  • understand requirements
  • formulate responses
  • self-rate each requirement
  • provide evidence and information to support the rating

Sure, there’s a lot of effort to collate the evidence and information but most organisations have it … somewhere.  So, whether you’re using spreadsheets or Coverage to manage your self-assessment and audit responses, it’s just a matter of time and effort to get your assessment completed. But, and we might be a little biased here, Coverage does make it much easier 😊

So why is the Plan for Continuous Improvement causing headaches for providers?

At Umbrella Solutions, we spent a lot of time researching the new Standards reporting expectations and we understand why it’s difficult and also how to make it easier to manage.

As the name suggests, Plan for Continuous improvement (PCI) is meant to highlight the efforts and actions of providers to enhance the quality of their services.  On the surface it seems quite aligned to the evidence required by the Standards.

However there’s a subtle difference; evidence is static, continuous improvements are alive.

If you have a resident service policy, you’re well on the way to meeting the Requirements of Standard 1.  Grab the document. Attach it as evidence. Done.

But how do you show you’re improving your service offering? And better still; how do you track it?

You need some key pieces of information to track PCI activities

  • What you’re improving
  • Who’s responsible for it
  • When is it due
  • What’s the outcome

Some initiatives are large enough to be run as a project, so you can probably track that in a project management tool.

But what about the smaller operational tasks that your staff are working on like training, policy and procedure updates, preventative maintenance and process improvements?  There may be 20, 30 or even hundreds of improvements aged care providers are making over a year.

The Government and assessors want to see all the things you’re working on now and since the last assessment. You need one place to see it together and to bring it to life.

We’ve got you covered

Coverage provides a unified location for all your responses to the Standards as well as Plans for Continuous improvement.  With our prebuilt, live dashboard and reporting we give you visibility over your PCI activities

The Government has a separate PCI reporting template for providers to fill in. However, we believe you’re better off to keep all your responses and actions for the Standards in one place so you cut down on data entry.

In Coverage, PCI activities are recorded as Area for Improvement records against each Standard and Requirement.  We also have a simple copy feature that allows you to duplicate an Area for Improvement to multiple Standards and Requirements in just a few clicks.  You can even copy them across multiple residential or home care services!

Plan for Continuous Improvement - Area for Improvement

To give you a full view of your activities, we have a live PCI dashboard and mini dashboards on the Overview pages.

Plan for Continuous Improvement Dashboard

We also have built in email notifications so staff receive an email when an Area for Improvement is assigned to them.  They’ll also receive a reminder 2 days before the response is due and on the day that it’s due.

Oh, and let’s not forget you can export a PCI report anytime you want.  And PCI activities are even included in the Self-Assessment and Audit reports.

We can get you up and running in Coverage with no technology support required.

So take control and bring your Plan for Continuous Improvement to life with Coverage.

Coverage on monitor

Umbrella Solutions releases Coverage beta program

Updated 21/02/2020:  The beta program has now closed as we are about to release Coverage into the wild.  Massive thanks to all our beta users and providers for helping make our platform even better.  🙏

The team at Umbrella Solutions is proud to announce the release of Coverage, a new system to manage monitor and report on the new Aged Care Quality Standards for your home care services and residential facilities.

Coverage will be available in a limited beta program running from 12th December 2019 to 12th of March.  The beta program is open to Australian aged care providers for free during this period.  There are limited spots available, so get in quick to get access to Coverage.

Coverage Provider Overview

✓ Setup in minutes with no technology support required

✓ Cost effective monthly fee with unlimited users

✓ Live dashboards and instant reporting

✓ Monitor all your home care services and residential facilities in one place

✓ Instantly produce Plans for Continuous Improvement, self-assessment and audit reports

Umbrella Solutions will be providing production level support for beta users through the duration of the program and they’ll be helping us to enhance Coverage for the aged care community.

To learn more about Coverage and apply for the beta program, see our Coverage product page.

The new Aged Care Quality Standards

Time for change: The new Standards

The Australian Government has implemented the new Aged Care Quality Standards on the 1st of July 2019.

Umbrella Solutions has been following the development and release of the Standards and believes they will help providers better manage the services and give their clients a improved quality of life.

The Aged Care Quality and Safety Commission has some excellent resources for providers. Here are some of the ones we’ve found most helpful.

Aged Care Quality Standards Consumer Outcomes

Aged Care Quality Standards

Aged Care Quality Standards Fact Sheet

Aged Care Quality Standards Performance Assessment Methodology

The government have even more resources available here.