innovAGEING Governance Webinar with our CPO and NovaCare

In April 2020, our Chief Product Officer, Vinnie D’Alessandro was invited to write a blog post for innovAGING about the “Remote Governance during the age of COVID-19”.

The result of his effort was that they thought he had done such a good job that they invited him back this month to be part their incredibly popular innovAGEING Insights Webinar Series: Innovating Through COVID-19.  The topic of the Webinar was “Modern Governance: Using Technology to take control of the Aged Care Quality Standards”. It was hosted by Merlin Kong, Head of innovAGEING, one of our customers, Joseph McCarthy, CEO of NovaCare and of course, Vinnie.

The webinar was recorded and can be accessed on YouTube via this link

NovaCare is an award-winning aged care provider, based in Newcastle. They are all about supporting people’s choices to lead their own life the way they want, living in their own home, making their own decisions and doing the things they love.

NovaCare’s approach to governance and the Aged Care Quality Standards is about commitment, ownership and visibility and Joseph is bringing a modern approach to this facet of the organisation.

The webinar is a great way to see how Umbrella Solutions loves to work with our customers and to collaborate on improving the product for all. A great example of this is how NovaCare has allowed us to understand how providers view the interrelation of the Standards and this has given us a lot of ideas for future features for the product.

I hope you have the time to watch the webinar as there are some great insights from Joseph as to their experiences with the Standards and how Umbrella Coverage has assisted the NovaCare team, including the quality manager all the way to the Board, to get visibility of where they are at regarding their compliance.

Once again, thank you to Merlin for facilitating this webinar, Joseph for his fantastic insights and Vinnie for the candid and detailed responses regarding the use of technology to manage the Aged Care Quality Standards.

Unannounced audits to recommence – get ready with Coverage

On the 26th of May 2020 during the Senate Select Committee on COVID-19, Aged Care Quality and Safety Commissioner Janet Anderson stated that unannounced audits of aged care providers would recommence in June.

We are also continuing to do onsite visits on a risk basis. So, where we have regulatory intelligence that indicates that there is a risk to residents’ wellbeing, we will continue to undertake a visit to that site. Currently we provide short notice for those visits, which is less than 24 hours, because the site has to give us advice on their infection standing, and we have to give them assurance that our staff coming in are well versed in infection control practice. So, we’re giving short notice of those visits at the moment.

We’re looking to move back to and recommence unannounced visits sometime in June—literally just around the corner. In the next two or three weeks we will be recommencing unannounced assessment contacts on a risk basis to services where we have advice that there may be a risk to residents.

Janet Anderson  – Original Transcript

With Coverage, our Aged Care Quality Standard platform, you can take control of your assessment responses and be ready for audits in minutes.

Umbrella Solutions has developed a simple to use system that helps providers transition from a reactive approach to proactive management of the Aged Care Quality Standards.

Our customers can produce a current audit report, self-assessment or Plan for Continuous Improvement in seconds for all of their Home Care or Residential Services, not matter where they are.

So, if you are worried about how quickly you can respond an unannounced audit, we’ve got you covered.

You can order Coverage online in seconds, and we are offering two months free until June 30th 2020. Simply go to or get in touch with our helpful crew at

Our CPO pens governance article for innovAGEING

Vinnie D’Alessandro, Umbrella Solutions Chief Product Officer, has written an article for innovAGEING – Australia’s national age services innovation network.

The article titled Remote Governance during the age of COVID-19, explores the ways in which governance practices and systems should adapt in this challenging environment.

Led by Merlin Kong, innovAGEING is the national innovation network for the age services industry.  It aims to bring together the brightest minds and ideas to help transform the aged care industry.

Home Office

Stay on top of the Standards remotely with 2 months free access to Coverage

This offer has expired, however we do have 1 month free available here.

Negotiating social distancing and infection control during this time can be challenging, particularly when it comes to our most vulnerable Australians. We are hearing from our customers and other providers that due to the recent guidelines from the government, many non-frontline staff are now working remotely.

During this time, it’s more important than ever to ensure visibility over your services and their adherence to the new Standards, and an excellent opportunity for non-frontline staff working from home to catch up on tasks that, although essential, can fall by the wayside. But ensuring collaboration and minimising error in a remote workforce can be tricky.

That’s why we are offering all residential and home care services free access to Coverage by Umbrella Solutions for 2 months to allow your administration staff to access our unique solution which enables collaboration whilst working from home.

In case you’re not familiar, Coverage is an online system that helps aged care providers manage the new Aged Care Quality Standards.

Coverage Overview

Coverage Overview

With Coverage, you can quickly collect evidence and responses for each Standard and instantly produce reports for Self-Assessments, Audit and Plans for Continuous Improvements.

You can also report across multiple facilities and home care services, as well as keeping tabs on any sanctions or notices of non-compliance.

There is absolutely no obligation to continue with Coverage after the free two-month period and we will package up and return your data should you wish to stop using Coverage.

If you’re an Australian Aged Care provider or know of one who could benefit from using Coverage, you can order online here or please get in touch with us so we can help.  Our team is ready to get you your environment deployed, and you’ll be up and running in a matter of hours. Be quick because the offer ends 30th of June 2020.

Good luck and stay safe!

For more information on Coverage, COVID-19 and Aged Care and the new Standards, visit our blog.

Congrats Michele Bell, Ku-ring-gai Woman of the Year

Umbrella Solutions would like to congratulate KNC CEO Michele Bell for being named the Ku-ring-gai Woman of the Year for 2020.

Michele Bell

These awards celebrate women who create positive change within communities . Michele has created innovative service models and formed strategic partnerships that ensure all community members have the information and tools that allow them to live an independent life.

KNC was one of our first Coverage beta customers  and we are so proud to be associated with such a creative, community focused leader like Michele.

So please join us in celebrating Michele’s success and check out the amazing work she and the KNC team do for the Ku-ring-gai community.