Product Name

Niagara

‘Feeling Good never felt So Good’

Our Apollo Series Full Body Therapy Recliners are an easy to use and comfortable delivery method for CVT. In the comfort of your own home, at the push of a button, you can receive your CVT session when it best suits your schedule. Niagara combines traditional furniture craftsmanship with CVT technology providing an experience that can be enjoyed as often as required.

Our ‘electric recliner chairs’ ensure that you receive the full range of scientific and medically researched CVT health benefits while in the comfort of your own home. Niagara Therapy combines traditional furniture craftsmanship with a CVT delivery system for an easy to use option for all age groups. They are available in an array of leather suede and fabrics – including client supplied materials complementing their existing home décor choices.

Niagara products are proudly custom made in Australia.

Summary Matrix

The Summary Matrix gives an overview of how the assessed product aligns to the Quality Standards. For a more in-depth understanding, there is a Detailed Matrix below that outlines the alignment to each Standard and Requirement. You can click on the Standards to jump straight to the related Detailed Matrix Standard.

	Apollo CVT Recliner
Standard 1 Consumer dignity and choice
Standard 2 Ongoing assessment and planning with consumers
Standard 3 Personal care and clinical care
Standard 4 Services and supports for daily living
Standard 5 Organisation’s service environment
Standard 6 Feedback and complaints
Standard 7 Human resources
Standard 8 Organisational governance

Detailed Matrix

Standard 1
Consumer dignity and choice

1 Consumer outcome

I am treated with dignity and respect, and can maintain my identity. I can make informed choices about my care and services, and live the life I choose.

2 Organisation statement

The organisation

has a culture of inclusion and respect for consumers; and
supports consumers to exercise choice and independence; and
respects consumers’ privacy.

Requirement	Response Apollo CVT Recliner
3d Each consumer is supported to take risks to enable them to live the best life they can.	The Cycloid Vibration Technology adopted by the Apollo recliner range has been clinically proven to enable a person to experience more movement, increase blood flow and reduce musculoskeletal pain- increasing the opportunity to live well and experience more activities
3e Information provided to each consumer is current, accurate and timely, and communicated in a way that is clear, easy to understand and enables them to exercise choice.	All information and the opportunity of direct support is provided on supply of the Apollo range- the recliner information is clear and accurate and additionally the recliner is tailorable to a specific person, enabling the person to exercise choice in their support

Standard 2
Ongoing assessment and planning with consumers

1 Consumer outcome

I am a partner in ongoing assessment and planning that helps me get the care and services I need for my health and well-being.

2 Organisation statement

The organisation undertakes initial and ongoing assessment and planning for care and services in partnership with the consumer. Assessment and planning has a focus on optimising health and well-being in accordance with the consumer’s needs, goals and preferences.

Requirement	Response Apollo CVT Recliner
3e Care and services are reviewed regularly for effectiveness, and when circumstances change or when incidents impact on the needs, goals or preferences of the consumer.	Care and services are recommended to be reviewed by the individual or support network in line with the individuals progress in their own therapy. All therapy schedules can be adjusted to suit the individuals requirements at any given stage in their reablement.

Standard 3
Personal care and clinical care

1 Consumer outcome

I get personal care, clinical care, or both personal care and clinical care, that is safe and right for me.

2 Organisation statement

The organisation delivers safe and effective personal care, clinical care, or both personal care and clinical care, in accordance with the consumer’s needs, goals and preferences to optimise health and well-being.

Requirement	Response Apollo CVT Recliner
3a Each consumer gets safe and effective personal care, clinical care, or both personal care and clinical care, that: i) is best practice; and ii) is tailored to their needs; and iii) optimises their health and well-being	The Apollo range of recliners is created with Cycloid Vibration Technology (CVT) devices and approved by the Therapeutic Goods Administration (TGA) as a medical device under the Australian Department of Health. The person will be receiving a product that is built in Australia under best practice principles, is individually tailored and optimises health and well being
3c The needs, goals and preferences of consumers nearing the end of life are recognised and addressed, their comfort maximised and their dignity preserved.	The Apollo recliner has been specifically manufactured and clinically proven to provide pain relief- this will provide comfort and preserve dignity when a person is nearing end of life.

Standard 4
Services and supports for daily living

1 Consumer outcome

I get the services and supports for daily living that are important for my health and well-being and that enable me to do the things I want to do.

2 Organisation statement

The organisation provides safe and effective services and supports for daily living that optimise the consumer’s independence, health, well-being and quality of life.

Requirement	Response Apollo CVT Recliner
3a Each consumer gets safe and effective services and supports for daily living that meet the consumer’s needs, goals and preferences and optimise their independence, health, well-being and quality of life.	The Apollo recliner is individually tailored to suit the needs of a person- based on their current status and capacity. All needs are considered to ensure a persons independence, health and wellness are enhanced and their opportunity to experience an optimal outcome is well supported.
3b Services and supports for daily living promote each consumer’s emotional, spiritual and psychological well-being.	The Apollo recliner strengthens an individuals health and wellness. Supporting a person to alleviate pain and stimulate stronger blood flow, this in turn supports nerve and muscle activity and will provide promotion of individual wellness and well being and enable more opportunities for a person to engage in activities and events
3c Services and supports for daily living assist each consumer to: (i) participate in their community within and outside the organisation’s service environment; and (ii) have social and personal relationships; and (iii) do the things of interest to them;	The Apollo recliner strengthens an individuals health and wellness. Supporting a person to alleviate pain and stimulate stronger blood flow, this in turn supports nerve and muscle activity and will provide promotion of individual wellness and well being and enable more opportunities for a person to engage in activities and events
3g Where equipment is provided, it is safe, suitable, clean and well maintained.	The Apollo recliner is manufactured by an Australian company, Niagara Therapy, located in Parkinson Queensland. The product is made in Australia with the highest quality materials and hand crafted once an order has been placed. Produced to the highest standards. The equipment is not available in a rental agreement as it is to be delivered as a newly made, safe and suitable medical device.

Standard 5
Organisation’s service environment

1 Consumer outcome

I feel I belong and I am safe and comfortable in the organisation’s service environment.

2 Organisation statement

The organisation provides a safe and comfortable service environment that promotes the consumer’s independence, function and enjoyment.

Requirement	Response Apollo CVT Recliner
3b The service environment: (i) is safe, clean, well maintained and comfortable; and (ii) enables consumers to move freely, both indoors and outdoors.	All Apollo recliners are supplied in a safe, clean, well maintained and comfortable manner. The therapy is tailored to suit the individual and enables better movement and more independence.

Standard 6
Feedback and complaints

1 Consumer outcome

I feel safe and am encouraged and supported to give feedback and make complaints. I am engaged in processes to address my feedback and complaints, and appropriate action is taken.

2 Organisation statement

The organisation regularly seeks input and feedback from consumers, carers, the workforce and others and uses the input and feedback to inform continuous improvements for individual consumers and the whole organisation.

Requirement	Response Apollo CVT Recliner
3a Consumers, their family, friends, carers and others are encouraged and supported to provide feedback and make complaints.	Niagara Therapy offers a full refunds process and in addition a well supported complaints and feedback process via a call centre, their direct consultants and the website. Niagara welcomes feedback and testimonials as a part of their commitment to continuous positive improvement
3c Appropriate action is taken in response to complaints and an open disclosure process is used when things go wrong.	Niagara Therapy offers a fully supported returns process accessible via a call centre, their direct consultants and the website
3d Feedback and complaints are reviewed and used to improve the quality of care and services.	Niagara Therapy offers a full complaints and feedback process via a call centre, their direct consultants and the website. Niagara welcomes feedback and testimonials as a part of their commitment to continuous positive improvement

Standard 7
Human resources

1 Consumer outcome

I get quality care and services when I need them from people who are knowledgeable, capable and caring.

2 Organisation statement

The organisation has a workforce that is sufficient, and is skilled and qualified, to provide safe, respectful and quality care and services.

Requirement	Response Apollo CVT Recliner
3b Workforce interactions with consumers are kind, caring and respectful of each consumer’s identity, culture and diversity.	Niagara team members are constantly supported and trained in customer engagement as a part of their ongoing commitment to continuous improvement and customer support and empathy
3c The workforce is competent and members of the workforce have the qualifications and knowledge to effectively perform their roles.	Apollo recliners are supplied by specialist consultants whom are well trained in an individual's needs and safety. Niagara remains vigilant with support and accountability of this product
3e Regular assessment, monitoring and review of the performance of each member of the workforce.	Niagara commits to providing ongoing training and quarterly company meetings with focus on compliance as a well-established medical company operating in the age sector and continuously striving for excellence in service.

Standard 8
Organisational governance

1 Consumer outcome

I am confident the organisation is well run. I can partner in improving the delivery of care and services.

2 Organisation statement

The organisation’s governing body is accountable for the delivery of safe and quality care and services.

Requirement	Response Apollo CVT Recliner
3b The organisation’s governing body promotes a culture of safe, inclusive and quality care and services and is accountable for their delivery.	Apollo recliners are supplied by specialist consultants whom are well trained in an individual's needs and safety. Niagara remains vigilant with support and accountability of this product- proudly serving their customers for over 70 years
3d Effective risk management systems and practices, including but not limited to the following: (i) managing high-impact or high-prevalence risks associated with the care of consumers (ii) identifying and responding to abuse and neglect of consumers (iii) supporting consumers to live the best life they can.	(iii) Niagara's focus with the therapy is to enhance quality of life and maintain independence through better health for consumers to live the best life they can.