Eziplan

Ezihub

Eziplan is a fully integrated rostering solution designed for Australia’s Home Care & Disability Providers. Our solution offers intelligent workforce rostering and scheduling, managing client care plans, carer notes, and client funding package management.

Eziplan brings this information together and offers your organisation business intelligence to make actionable decisions in real time to manage your flexible workforce.

Summary Matrix

The Summary Matrix gives an overview of how the assessed product aligns to the Quality Standards. For a more in-depth understanding, there is a Detailed Matrix below that outlines the alignment to each Standard and Requirement. You can click on the Standards to jump straight to the related Detailed Matrix Standard.

	Eziplan
Standard 1 Consumer dignity and choice
Standard 2 Ongoing assessment and planning with consumers
Standard 3 Personal care and clinical care
Standard 4 Services and supports for daily living
Standard 7 Human resources
Standard 8 Organisational governance

Detailed Matrix

Standard 1
Consumer dignity and choice

1 Consumer outcome

I am treated with dignity and respect, and can maintain my identity. I can make informed choices about my care and services, and live the life I choose.

2 Organisation statement

The organisation

has a culture of inclusion and respect for consumers; and
supports consumers to exercise choice and independence; and
respects consumers’ privacy.

Requirement	Response Eziplan
3a Each consumer is treated with dignity and respect, with their identity, culture and diversity valued.	The Eziplan platform and mobile application allows immediate access to detailed and specific information relative to the care and support of a consumer, suiting their individual needs
3b Care and services are culturally safe.	Eziplan is well supported to deliver a culturally safe environment with the mobile application customisable in line with the cultural needs of the client
3c Each consumer is supported to exercise choice and independence, including to: (i) Make decisions about their own care and the way care and services are delivered; (ii) make decisions about when family, friends, carers or others should be involved in their care; (iii) communicate their decisions; and (iv) make connections with others and maintain relationships of choice, including intimate relationships	The Eziplan system is designed to be able to provide up to date information relative to all aspects of the individually prepared care plans, alerts and client specific service delivery - demonstrating consumer choice and independence.
3e Information provided to each consumer is current, accurate and timely, and communicated in a way that is clear, easy to understand and enables them to exercise choice.	Eziplan can export this information for communications to customers. The update to the system is live.
3f Each consumer’s privacy is respected and personal information kept confidential.	Eziplan is managed in a safe and privacy protected cloud-based structure providing data sovereignty in accordance with requirements- the data is managed in a way that no information will be shared without the appropriate agreements and authorisations in place.

Standard 2
Ongoing assessment and planning with consumers

1 Consumer outcome

I am a partner in ongoing assessment and planning that helps me get the care and services I need for my health and well-being.

2 Organisation statement

The organisation undertakes initial and ongoing assessment and planning for care and services in partnership with the consumer. Assessment and planning has a focus on optimising health and well-being in accordance with the consumer’s needs, goals and preferences.

Requirement	Response Eziplan
3a Assessment and planning, including consideration of risks to the consumer’s health and well- being, informs the delivery of safe and effective care and services.	Eziplan provides a solid platform for the individualised care planning of a client under the Standards. The platform can be responsive of changes and alerts in line with a client's changing needs. Care teams are additionally informed on an as needs basis directly through the mobile platform and prioritised in order of need.
3b Assessment and planning identifies and addresses the consumer’s current needs, goals and preferences, including advance care planning and end of life planning if the consumer wishes.	Eziplan enables structured communication and information on a client's needs, preferences and changes including capacity to have health and wellness goals and allow for changes in the client's needs.
3d The outcomes of assessment and planning are effectively communicated to the consumer and documented in a care and services plan that is readily available to the consumer, and where care and services are provided.	Assessment and planning outcomes are easily communicated within the Eziplan system and mobile application, shaping appropriately delivered care and support in line with the consumer's current needs.

Standard 3
Personal care and clinical care

1 Consumer outcome

I get personal care, clinical care, or both personal care and clinical care, that is safe and right for me.

2 Organisation statement

The organisation delivers safe and effective personal care, clinical care, or both personal care and clinical care, in accordance with the consumer’s needs, goals and preferences to optimise health and well-being.

Requirement	Response Eziplan
3a Each consumer gets safe and effective personal care, clinical care, or both personal care and clinical care, that: i) is best practice; and ii) is tailored to their needs; and iii) optimises their health and well-being	Consumer needs are recorded and readily available to care workers or clinical care teams. The information provided is client focused and tailored to suit the individual.
3b Effective management of high-impact or high-prevalence risks associated with the care of each consumer.	Eziplan effectively provides communication to all relevant team members with regards to effective risk management of the consumer - this may be in the form of an individual care plan, a note or an alert.
3c The needs, goals and preferences of consumers nearing the end of life are recognised and addressed, their comfort maximised and their dignity preserved.	Eziplan effectively manages all communication materials in relation to an individual.
3e Information about the consumer’s condition, needs and preferences is documented and communicated within the organisation, and with others where responsibility for care is shared.	Eziplan is maintained with a client focused approach - enabling effective communications capacity to relay information to care teams proactively and in a timely manner.
3f Timely and appropriate referrals to individuals, other organisations and providers of other care and services.	Eziplan allows for a simplified internal referrals process to allow for timely intervention and support.

Standard 4
Services and supports for daily living

1 Consumer outcome

I get the services and supports for daily living that are important for my health and well-being and that enable me to do the things I want to do.

2 Organisation statement

The organisation provides safe and effective services and supports for daily living that optimise the consumer’s independence, health, well-being and quality of life.

Requirement	Response Eziplan
3a Each consumer gets safe and effective services and supports for daily living that meet the consumer’s needs, goals and preferences and optimise their independence, health, well-being and quality of life.	The Eziplan platform is effective in promoting appropriate materials, tracking visitations and providing timely feedback about a client's support, health and any changes in preference or quality of life.
3b Services and supports for daily living promote each consumer’s emotional, spiritual and psychological well-being.	Eziplan is maintained with a client focused approach - enabling effective communications capacity to relay information to care teams proactively and in a timely manner.
3d Information about the consumer’s condition, needs and preferences is communicated within the organisation, and with others where responsibility for care is shared.	Eziplan is a communication platform that is effective in relaying relevant information in a timely manner to ensure appropriate care and responsibility is well maintained.
3e Timely and appropriate referrals to individuals, other organisations and providers of other care and services	Eziplan allows for a simplified internal referrals process to allow for timely intervention and support.

Standard 7
Human resources

1 Consumer outcome

I get quality care and services when I need them from people who are knowledgeable, capable and caring.

2 Organisation statement

The organisation has a workforce that is sufficient, and is skilled and qualified, to provide safe, respectful and quality care and services.

Requirement	Response Eziplan
3a The workforce is planned to enable, and the number and mix of members of the workforce deployed enables, the delivery and management of safe and quality care and service.	Eziplan schedules appropriately trained and qualified workers in line with operational policy and procedures.
3c The workforce is competent and members of the workforce have the qualifications and knowledge to effectively perform their roles.	Eziplan allows for tracking qualifications and additionally maintains date and expiry integrity to ensure workers are qualified and current in their role.
3d The workforce is recruited, trained, equipped and supported to deliver the outcomes required by these standards.	Eziplan provides training to the administration and care staff enabling them to easily manage time sheets, ensure appropriately qualified care workers are rostered and have access to client records at their fingertips in real time.

Standard 8
Organisational governance

1 Consumer outcome

I am confident the organisation is well run. I can partner in improving the delivery of care and services.

2 Organisation statement

The organisation’s governing body is accountable for the delivery of safe and quality care and services.

Requirement	Response Eziplan
3a Consumers are engaged in the development, delivery and evaluation of care and services and are supported in that engagement.	Consumer records and care plans form part of the engagement and delivery of care and services.
3c Effective organisation wide governance systems relating to the following: (i) information management (ii) continuous improvement (iii) financial governance (iv) workforce governance, including the assignment of clear responsibilities and accountabilities (v) regulatory compliance (vi) feedback and complaints.	Consumer records and care plans form part of the engagement and delivery of care and services. Eziplan provides effective support for information management, workforce governance and maintaining records for regulatory compliance.
3d Effective risk management systems and practices, including but not limited to the following: (i) managing high-impact or high-prevalence risks associated with the care of consumers (ii) identifying and responding to abuse and neglect of consumers (iii) supporting consumers to live the best life they can.	Eziplan offers intelligent workforce rostering and scheduling, managing client care plans, carer notes, risk management plans, alerts and client funding package management. Eziplan provides business intelligence to make actionable decisions in real time to manage your flexible workforce.